Going From Positive To Negative
(This happens after I help an old lady with a home theater system for over an hour and a half, explaining every little detail and giving her a demo.)
Customer: “Thank you very much, young lady. I’m sorry for taking too much of your time.”
Me: “You’re welcome. No worries. It’s my pleasure to help you.”
Customer: “I know some of my questions are stupid, but you are very patient.”
Me: “Not a problem at all. Some of these things can be very confusing, even for myself, and I work here!”
Customer: “I should give a compliment letter about you.”
Me: “Wow, thanks very much. You can do that at the cashier. Oh, by the way–the remote control doesn’t have any batteries. Should we go get them now? It will save you a trip.”
Customer: “That’s a great idea!”
(We proceed to go to the battery section of the store.)
Me: “So, here we are, you need two AAs.”
Customer: “Do you have the [brand] ones?”
Me: “Oh, I’m very sorry. I think we just ran out. We have other brands though. Would you like to try?”
Customer: “You and your f***ing store! I’ve never received such terrible service! This is the reason why people don’t go back here! I will have you fired! You will never work again!”
Me: *speechless*
