Going By The Book Leads To Colorful Encounters

(A customer came up to my register with a coupon and a coloring book. One of our major coupon exceptions is books. I explain this to her.)

Customer: “Yeah, but this should still work.”

Me: “Ma’am, I’m afraid it won’t. That’s a book.”

Customer: “No, it’s a coloring book. That’s not a book.”

Me: “But it’s a coloring book. It’s still a book.”

Customer: “No, books and coloring books are completely different.”

Me: “It’s a coupon exception.”

Customer: “Well, then you should list coloring books in your exceptions.”

Me: “We list books and magazines. This is a book.”

Customer: “No, it’s a coloring book.”

Me: “Yes. A coloring book.”

(She continued to insist that books and coloring books were different, leading me to just shut up and finish ringing her up.)