Going Against Our Barcode Of Conduct

, , , , , | Right | July 20, 2020

Our return policy is that you can either bring your receipt or the card you paid for an item, and you can return the item(s) for what you paid for them. Without a receipt or a card, the item will be the lowest price the register can take for it. As you can imagine, we can’t see your entire purchase history to find an item to return if the item no longer has an intact barcode. A customer brings a girls’ dress to return. 

Customer: “I don’t have the receipt, but I paid for it on my [Store] card. My granddaughter also took the price tag off the dress, so I brought this one to use.”

The customer places both dresses on my counter.

I look at the dresses and notice that they’re two different sizes. This means that, while they look exactly the same, their barcodes are slightly different. If the barcode isn’t EXACTLY the same, the dress will not show up on the card. 

Me: “I’m sorry, but the dress has to be the same size as the one you bought. I’m going to look online and see if I can find the correct barcode.”

Customer: “But it’s the same dress. They do this all the time.”

Me: “I know, but the dress has to be the same barcode.”

I notice the correct size is no longer in stock and will not give me the barcode online.

Customer: “If I have to go to a different register, I will. Not to be rude, but they do this all the time. I bought the dress back in February just in time for Valentine’s Day, so surely you can go back that far on my card.”

I want to roll my eyes so badly.

Me: “The lack of receipt is not the problem; it’s the lack of a barcode.”

Customer: “They’ve returned things without the tag before, too. I had this purse and they returned it without a tag.”

Me: *Giving up* “Okay, slide your card, and I’ll see if it pulls up.”

The customer slides her card, I scan the dress with a barcode, and the dress does not show up on her card like I knew it wouldn’t. 

Customer: “Just put my dress in the bag, and I’ll take both of them to another register.”

If you know how to do my job, by all means, come and do it. Otherwise, be a little more grateful we’re a store that will let you return things without a tag at all.

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