Goes Against My Code
(I write code for very high end automation systems. This is a drawn out process that has me sitting on my laptop in a customer’s space for long periods of time.)
Customer: “So, did you go to school for this?”
Me: “Yes, I did, but it is very specialized training.”
Customer: “Oh, so, you must be very good with computers.”
Me: “I am, yes.”
(It’s at this point I know what is coming and it has happened on a few occasions.)
Customer: “My computer there is running very slow. I have fast Internet; do you know why it could be slow?”
Me: *looking at older laptop* “I’m not sure. It could be a virus, some malware, there are a bunch of things it could be.”
Customer: “Oh. Could you fix it?”
Me: “I could, yes, but it’s not within the scope of the job. I’m here to do this.”
Customer: *now frustrated* “Well, I figured while you were just sitting there you could push a button and fix my computer…”
Question of the Week
Have you ever served a bad customer who got what they deserved?