Go Directly To School, Do Not Pass Go
Customer: “Hi, I need to buy Monopoly.”
Me: “I’m sorry. We don’t actually sell board games.”
Customer: “Oh? Why not?”
Me: “Well, this is a bookshop. We pretty much only sell books.”
Customer: “Can I get the book of Monopoly?”
Me: “I’m not sure we have any books about Monopoly the game, but I can have a look on our system.” *I check the system* “Yes, I’m sorry. The only books we have are about monopolies in finance.”
Customer: “Maybe that will do? Does it come with the hat and everything?”
Me: “It’s a book, not a board game, so there aren’t any player pieces or anything, and we don’t actually have any books about the board game monopoly either. I think if you’re interested in Monopoly the game, you should go to [Store] across the street.”
Customer: “Okay, maybe I’ll try that. While I’m here though, do you have that one with the candlestick and the library?”
Me: “Cluedo?” (Called ‘Clue’ in the USA.) “Again, I’m afraid it’s a board game so [Store] across the street is your best bet.”
Customer: “How do you expect kids to like reading when you don’t sell anything they’d want to read?!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.