Go-Back To School

| Working | December 7, 2015

(My coworker and I were hired around the same time. We’ve both been working at this retail clothing store for about six months. Each night, we have closing duties where we clean the store. My duty that night is the cash wrap at the front of the store, and my coworker’s is the small boys and girls section at the back of the store. She finishes before everyone else and asks what she can help with. The following conversation happens over our headsets.)

Me: “[Coworker], if you’re done with your section you could do the go-backs. There are a ton of them back there.”

Coworker: “Okay!”

(I go to the back room to put some stuff away and come back to a massive pile of clothes at the register.)

Me: “Hey, [Coworker], did you put all the go-backs at the cash wrap?”

Coworker: “Yep! All done!”

Me: “Um…” *nervous laugh* “No, the go-backs need to go back on the racks. That’s why they’re called “go-backs.””

Coworker: “Ooooh! Okay, I get it now!”

(A few more minutes pass.)

Coworker: “I’m finished! What else can I help with?”

Me: “Are you sure? That should have taken half an hour for one person to do.”

Coworker: “Really? I guess I’m just fast!”

(I leave my work at the front to go check on her and discover that all the clothes are back on the go-back rack at the fitting rooms, not back on the sales floor.)

Me: “Hey, [Coworker]? The clothes still need to be put away.”

Coworker: “I put them where you told me to! Back on the racks!”

Me: “No… no, not the go-back rack. When people try on clothes, they put them on that rack so we can put them back where they belong with the other clothes on the floor.”

Coworker: “…Okay? Like… where?”

Me: *trying very hard not to get upset, I walk with her and show her an example of where a shirt would go*

Coworker: “Okay! I can do that!”

(I checked back later and noticed she had put every single go-back in the same spot on the clearance rack, whether they were clearance items or not. Go-backs were a duty we were taught from day one to do throughout the day, yet six months into the job she still didn’t understand what she was supposed to do. She didn’t last long in the position.)

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