Go Back To Free-Styling It

, , , , , | Right | November 9, 2018

(This is when the big, all-in-one, self-serve, “freestyle” soda dispensers are still a relatively new concept. I work at the concession stand in a movie theater where this exact interaction takes place multiple times a day.)

Me: “Here’s your cup for your drink.”

Customer #1: “We get the drinks ourselves?”

Me: *gestures across the lobby* “Yes, it’s self-serve at the freestyles, right over there.”

Customer #1: *looking around, confused* “What’s a ‘freestyle’?”

Me: *smiling politely* “The big red machines over in the corner.”

Customer #1: *smiles gratefully and laughs a little* “Okay, thanks!”

(I never get irritated at repeatedly answering that same question with that same answer, because I had never heard of a “freestyle” until I started working here, so I have sympathy for the customers’ confusion. But for everyone’s benefit, I decide to start cutting to the chase, while also hopefully still getting a smile or chuckle out of our customers. This happens with the very first customer I try my new tactic on.)

Me: “Here’s your cup for your drink.”

Customer #2: “We get the drinks ourselves?”

Me: *gestures to freestyles while smiling brightly* “Yep! At the big red machines over there.”

(The customer suddenly scowls at me and emits an irritated laugh.)

Customer #2: “So, you think I’m just some stupid b**** you have to dumb it down for? GOD!”

(The customer stormed off, muttering about how rude I was and how stupid I must have thought she was. I went back to the old spiel after that.)

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