Gluten Out Of Ten For Ignorance, Part 5

, , , | Right | February 8, 2019

(I work in a popular chain restaurant known for its 100% clean food policy; basically, we don’t use artificial ingredients in our products. We even have a list of ingredients that aren’t allowed to be offered hanging up by our cash registers so customers can see. It’s that slow period just after the lunch rush, and a middle-aged woman walks up to my register.)

Customer: “Do you have gluten-free bread?”

Me: “No, I’m sorry, ma’am, but we do have a few other gluten-free options. Do you have an allergy to gluten, or do you avoid it by personal preference?”

Customer: *turning red and puffing her chest* “I wouldn’t call it a personal preference to avoid putting toxic chemicals into my body! I shouldn’t’ve expected you to have gluten-free bread; all you people put poison in your food to make money!”

Me: “We actually don’t use any artificial ingredients; we even have a list of banned ingredients right here.”

Customer: “Then your bread is gluten-free?”

Me: “Gluten is a naturally occurring substance that exists in wheat. Our breads do not contain artificial ingredients, but they do contain gluten, because gluten is a natural part of certain types of grain.”

Customer: “No! You have to add the gluten; it’s a poisonous toxin and you people are killing everyone to make a buck! And don’t you tell me you ‘don’t use artificial ingredients’! You have to or else you’d be losing money!”

Me: “I’m sorry if you don’t believe me, but our restaurant took a pledge to never use artificial ingredients in its food. The only thing we serve with artificial ingredients is our fountain soda, which is not made by us. Gluten is not an artificial ingredient. Would you like me to tell you which menu items are gluten-free?”

Customer: *still in a huff* “Fine.”

Me: *listing off the menu items, as well as modifications that can be made* “I even have a book here with a list of ingredients if you would like to double-check for yourself, and I will alert my manager that you are ordering so our team will prepare your meal with extra care.”

Customer: “So… none of your sandwiches are gluten-free?”

Me: “Well, we can put the meat and cheese and everything in a dish or on a bed of lettuce. [Meats we serve] are gluten-free.”

Customer: “But I want bread. And it has to be gluten-free. Gluten will kill you, you know!”

Me: “We don’t serve gluten-free bread.”

Customer: “Why the h*** not? Can’t you just make the dough but not add the gluten?! I can’t believe you people add toxic chemicals to your food and lie about it!”

Me: *exasperated* “Pardon me. I’m going to get my manager.”

(She didn’t order anything, and when she left, she was screaming at all our customers that we put poison in our bread. My manager got her picture off the security cameras and forwarded it to the security office of the mall we are located in. I hope she never comes back!)

Gluten Out Of Ten For Ignorance, Part 4
Gluten Out Of Ten For Ignorance, Part 3
Gluten Out Of Ten For Ignorance, Part 2

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