Gluten-Free And Thought-Free
(I’m a chef at a fairly nice restaurant that is known for offering many gluten-free options of bread, pasta, and flour. However, our lentil soup is made with flour that is not gluten-free, which we make clear to our servers. One server, who has been reminded of this multiple times, still doesn’t get it. All our entrees come with a side of soup or salad. So, an order comes back to the kitchen: gluten-free lobster pasta dish with a side cup of lentil soup.)
Me: “Hey, you know this soup isn’t gluten-free, right?”
Server: “Oh, yeah! Because of the lentils, right? I keep forgetting that lentils aren’t gluten-free.”
Me: “Uh, no. We use flour to thicken the soup. We’ve told you this multiple times.”
Server: “Wait. What’s gluten, again?”
Me: “Just go ask your table if they’re okay with soup that’s not gluten-free, or if they just want something else. We can do a lesson on gluten later.”
Server: “Okay, but I totally got this! Don’t worry; I’ll remember that lentils aren’t gluten-free in the future.”
(The customer ended up getting a different soup, which was actually gluten-free.)
Question of the Week
Have you ever served a bad customer who got what they deserved?