Gluten Free Doesn’t Mean Free

A customer and her family came in. They’ve brought their own cake for a celebration.

Customer: “I have celiac disease.”

Me: “Don’t worry, we will take good care of you.”

Customer: “Can I have some gluten-free bread?”

Me: “I’ll put that right in for you.” 

I bring out a pretzel bread and set it far away from her and tell her and her group.

Me: “The gluten-free bread will be right out.”

I come back with the gluten-free bread a few minutes later, and the bread is in front of her, being consumed by her!

Me: “No, ma’am, that is the regular bread! Here is your gluten-free bread.”

Customer: *Freaking out.* “You should have told me!”

I did; they weren’t listening.

Also, when I brought their cake out, she couldn’t eat it.

Customer: “Do you have a gluten-free cake of some kind?”

Me: “Yes, we have a flourless chocolate torte; it’s really good. Would you like me to put that in?”

Customer: “Yes.”

I bring it out to her minutes later. 

When the bill comes around, she sees the chocolate cake on there.

Customer: *Scolding.* “I thought the cake was complimentary! You need to explain things better! Ugh!”

Cannot win.

Of course, she tipped me nothing.