Gloss Over The Facts

(I’m on a phone with a customer. I’ve just finished going through all the print sizes, finishes, and prices.)

Customer: “I’m going to send some 8x10s through the internet; how much will they be?”

Me: “They are $3.99.”

Customer: “What finish are your 8×10 prints?”

Me: “They are glossy.”

Customer: “But I need a matte finish.”

Me: “The machine that prints 8x10s can print a glossy finish. You can always go to [location]; they only have the matte finish.”

Customer: “But I want to order them here!”

Me: “I’m sorry, but our machine is unable to print matte photos.”

Customer: “Can you try?”

Me: “I’m sorry, but that machine only prints a glossy finish.”

Customer: “Yes, but can you try?”

Me: “We do not have the ability to print photos with a matte finish. We can only make glossy prints.”

Customer: “I don’t understand why you won’t try! You w****!”

Me: “I’m sorry, but the w**** who runs the machine is unwilling to talk in circles. Good day!” *click*