Gloating About Gluten

| Right | September 29, 2015

(I’m the manager of a lingerie store. I’m working out the back when I overhear a conversation between my employee and a posh-looking customer in her 40s.)

Employee: “Hello, welcome to [Store]. Is there anything I can help you with?”

Customer: “I’m looking for a gluten free bra. It has to be gluten free.”

Employee: “Uhh. I’m sorry ma’am but we don’t stock gluten free garments. There’s actually not—”

Customer: “Don’t even try to tell me that you don’t have any. I know you have them. It says so on your website. You just don’t have them on display.”

Employee: “Ma’am, I’ve actually never heard of gluten free clothing before and I can assure you that we do not stock any.”

Customer: “You haven’t heard of them? How can you work in this store and not know your own stock? Go and get the manager. Stupid girl.”

(I am just about to lose my cool and order the woman out of the store when I have a better idea. Grabbing a box of bras, I make my way to the front desk.)

Me: “Good afternoon, ma’am. My employee has informed me you wish to purchase one of our new gluten free garments. I’m sorry she wasn’t aware that we sell them. They’re usually reserved for online sale only.”

Customer: “Well, you need to train your staff better. Knowledge is power, you know.”

Me: “I guess you’re pretty lucky you’re in the know, then. These are the gluten free garments but because you’re not buying them online I can’t offer a refund or exchange should you change your mind. I shouldn’t even be selling them to you, but I’ll make an exception just this once.”

(At this point the customer is looking pretty smug.)

Customer: “Finally! I need it in [size].”

Me: “Ok. That will be $50, please.”

Customer: “Oh, but those on the shelf are the same and they’re only $30.”

Me: “Yes, but these are the ‘gluten free’ ones you’ve specifically requested.”

Customer: “Oh, yes. That’s fine, then.”

Me: “Thank you for shopping at [Store]. Have a nice day.”

(After she leaves, my employee, who has been in the back trying to figure out what is going on, comes out.)

Employee: “What just happened?”

Me: “A rude woman who thinks she knows more than my employees just bought us lunch.”

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