Giving You Their Two Cents About Fourteen Cents  

, , , , , , | Right | February 21, 2020

(I work in a pizza shop which delivers to local people and businesses. There is a nursing home nearby which is known — at least to us — for being awful to both patients and our delivery drivers, but it is mainly the patients who call, so we haven’t blacklisted them. Today, we send a driver over with an order for one of the patients. It costs $13.86, and our drivers carry fives and ones but not coins, which is a fairly well-known and obvious practice. We receive the following phone call from the receptionist at the nursing home.)

Receptionist: “Your delivery man came with an order and refuses to give my patient her correct change! The order was $13.86 and he only gave her $6 back! You need to make him give her the rest of the change! This behavior is absolutely unacceptable. You people are aware that this is a nursing home, and I need to stand up for my patient! You tell him—”

(I have been trying to interrupt her for some time now and finally get through.)

Me: “Ma’am, our drivers don’t carry change with them. If he hasn’t gotten too far I can have him check his car for spare change to bring back, but is fourteen cents really worth the trouble?”

Receptionist: “I am appalled! I can’t believe you people would try to take advantage of an old woman like this! I will be speaking to your owners.”

(She then hung up. The driver in question returned a while later and I asked him about the delivery. As it was a nursing home which houses dementia patients, among others, a security code must be entered before the doors can be opened to let someone leave. The driver said that the receptionist refused to enter the code until he gave her another dollar to cover the missing 14 cents. He also said that while she was on the phone with me, he was standing nearby, and witnessed a nurse screaming at a patient in a wheelchair for spilling a glass of water. At the end of the night, we sent an email to several county officials about the nursing home, so here’s hoping they close down or some people get fired.)

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