Giving You An Earful About It

| Toronto, ON, Canada | Right | July 30, 2017

(I enter from the back room and see a customer yelling at my young, female coworker.)

Coworker: “You cannot open these earbuds due to hygienic reasons.”

Customer: “But I want to know if it will fit my phone.”

(I look at the phone and his existing headphones. All standard 3.5mm stereo. I stand next to her.)

Me: “Those earbuds should fit your phone.

Customer: *calmer* “She says your store won’t let me open the package on these earbuds, which is ridiculous because I cannot see if the tip will fit my phone.”

(I look at the packaging and the end part is hidden. I go and show him a 3.5mm cable, which can be opened, and show the customer that the back of the earbud packaging matches the cable.)

Me: “See? This cable has the same jack as these earbuds, and will fit your phone. It’s on the back of these earbuds the specifications. I’ll even open these up.”

Customer: *yelling* “You don’t need to open them up. It’s your fault for selling earbuds where you cannot see the plug.”

Me: “We don’t make these headphones. If you want to complain, complain with [Earbud Brand], not my coworker.”

Customer: “But you were the one who stocked these earbuds. You should have realised people cannot see what they are buying, and they cannot open them! You shouldn’t sell these.”

Me: “Well, it’s the law that we cannot sell opened boxes on earbuds for hygienic reason. I can’t change the law.”

(He pays for them and still goes on a rant about how it’s our fault.)

Customer: “When you go to [Grocery Store], do you not see the food you’re buying?

Me: “Some pasta comes in boxes and you cannot see it. Same with some of the sauces”

(He then stormed off. I finished my shift ten minutes later and walked by a grocery store: chocolate bar wrappers and soup cans caught my eye. All things one cannot see in before buying.)

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