Giving Their Two Cents On Your Cent
(I’m a cashier at a very busy grocery store. I ring up this older guy’s items. He also has a young kid with him.)
Me: “Your total is $9.01.”
Customer: “Okay, can you just get rid of the penny, so I don’t have to break a dollar?”
Me: “I don’t have any pennies on me, and if you don’t have a penny I can put in my drawer, then, no, I can’t just ‘get rid of the penny.’”
Customer: “Are you serious? Wow, this is ridiculous. You guys do it for me all the time!”
(This makes me wonder how often he does this.)
Me: “Well, I don’t believe it’s allowed to just change the total.”
Customer: “Can’t you ask?” *rolls eyes*
Me: “Uh, no. I already know the answer. I’m sorry, but are you sure you don’t have any change?”
Customer: *angrily hands me a dollar*
Me: *gives him 99 cents back, with a big smile on my face* “Have a fantastic day, sir!”
(I know it’s just a penny, but come on, dude. Just pay your total and don’t throw a fit.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.