Giving Too Much Voice To Your Concern

, , , , | Right | November 22, 2019

(A patron is sitting at our computers with headphones on, but the sound is playing through the speakers. I notice her headphones are not plugged in to the correct jack and I decide to tell her. I speak quietly; this is a library, after all.)

Me: “Ma’am, your headphones aren’t plugged in.”

Patron: “What?”

Me: “Your headphones aren’t plugged in, ma’am.”

Patron: “I’m sorry, I’m hard of hearing.”

Me: *speaking in full voice* “Your headphones are not plugged in, ma’am.”

Patron: “Don’t raise your voice to me!”

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