Giving Them The Gift Of Your Wisdom

, , , , | Right | December 25, 2018

(It’s Christmas time, and a customer is purchasing a gift card for my store and putting at least $50 on it.)

Customer: “So, is this returnable?”

Me: “The gift card?”

Customer: “Yes.”

Me: “I’m sorry, but gift cards can’t be returned.”

Customer: “But this is a Christmas gift! What if my friend doesn’t like [Store]?”

Me: “Has she shopped here before?”

Customer: *huffy* “No, and neither have I.”

Me: “In that case, maybe you should get her a gift card to a place you know she likes? I know lots of credit card companies are now selling gift cards that can be used at a ton of different stores. Or you could just give her the money?”

Customer: “That’s so impersonal!”

Me: “So is giving a friend a gift card to a place you don’t even know they’ll like!”

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