Giving Them The 101 On The 202
(At my work, when we give the customer the receipt, there is a number on the top. We can either call out the food items or the number. I have an order ready on a tray and am going to call it out.)
Me: “Two egg muffins and a hash brown!”
Customer #1: “Is this number 202?”
Me: “I’m not sure. Is this what you ordered?”
Customer #1: “But is it number 202?”
(Sometimes if it’s a small order, I will just call out the food item(s). I walk back to the monitor and look up this order and it is number 202.)
Me: “Yes, it is 202.”
Customer #1: “That was to go.”
(The customer walks away and I get a bag and place the food into it. I call it out again.)
Me: “Number 202, two egg muffins and a hash brown.”
Customer #2: “Is this number 305? Breakfast platter and four hash browns?”
Me: “No, two egg muffins and one hash brown.”
Customer #1: “Is this 202?”
Me: “Yes, sir, two egg muffins and a hash brown. 202.”
(I had to walk away for a few minutes after that. This happens on a daily basis.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.