Giving Their Company A Bad Name

| Omaha, NE, USA | Working | January 8, 2014

(I am calling to schedule an appointment for a food safety exam with the nutritionist at a local grocery store, who I spoke with the day before.)

Employee #1: “Thanks for calling [Store]. This is [Name]. How can I help you?”

Me: “Hi. I need to talk to Nancy.”

Employee #1: “Okay. I’ll transfer you.”

(I am placed on hold for a couple minutes)

Employee #1: “Dennis is actually with a customer, so I’ll place you back on hold.”

Me: “Wait. I wanted to talk to Nancy.”

Employee #1: “Oh! Sorry. Let me transfer you!”

(I am placed on hold again.)

Employee #2: “This is Rosemary in the floral department.”

Me: “…I’m looking for Nancy, actually.”

Employee #2: “Oh, sorry. I’ll transfer you.”

(I wait again for a few minutes.)

Employee #2: “This is Rosemary in the floral department.”

Me: “…I’m still looking for Nancy.”

Employee #2: “Oh! Sorry, let’s see if we can get this right this time!”

(While I am placed on hold, I hear an ad to ‘contact Nancy for my nutrition needs.’)

Me: *to no one* “Easier said than done!”

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