Giving Their Company A Bad Name
(I am calling to schedule an appointment for a food safety exam with the nutritionist at a local grocery store, who I spoke with the day before.)
Employee #1: “Thanks for calling [Store]. This is [Name]. How can I help you?”
Me: “Hi. I need to talk to Nancy.”
Employee #1: “Okay. I’ll transfer you.”
(I am placed on hold for a couple minutes)
Employee #1: “Dennis is actually with a customer, so I’ll place you back on hold.”
Me: “Wait. I wanted to talk to Nancy.”
Employee #1: “Oh! Sorry. Let me transfer you!”
(I am placed on hold again.)
Employee #2: “This is Rosemary in the floral department.”
Me: “…I’m looking for Nancy, actually.”
Employee #2: “Oh, sorry. I’ll transfer you.”
(I wait again for a few minutes.)
Employee #2: “This is Rosemary in the floral department.”
Me: “…I’m still looking for Nancy.”
Employee #2: “Oh! Sorry, let’s see if we can get this right this time!”
(While I am placed on hold, I hear an ad to ‘contact Nancy for my nutrition needs.’)
Me: *to no one* “Easier said than done!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.