Giving The Store A Voice
(The phone rings.)
Me: “Hi there, thank you for calling [My Name]. This is [Store] speaking? How may I help you? Wait… no… Thank you for calling [Store]. This is [My Name] speaking.”
Caller: *laughing* “Don’t worry. This is [Caller] from [Other Location]. You could have said it was Big Bird and it would have been fine!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
