Giving The Internet A Place To Roost

, , | Right | November 15, 2018

(I’m working for a small IT company. We’re in Germany, and most people we provide service to have little to no idea about computers, or the English language.)

Me: “[Company], [My Name] speaking. How can I help?”

Customer: “This is [Customer]. My Gockel does not work.”

(Note: she pronounces it gock-l. “Gockel” is a South German word for “rooster.”)

Me: “Excuse me. I believe I misheard. Your what?”

Customer: “My Gockel!”

Me: “Um… Does it not crow?”

Customer: “What?! I’m not talking about a rooster! I mean my Internet Gockel!”

Me: “Um… Could you give me an exact walkthrough what you’re trying to do when the error occurs?”

Customer: “I open my Internet, and then there should be Gockel. But instead, there’s a dinosaur.”

Me: “You open your browser, but you get a dinosaur instead of a rooster? Wait…”

(It turns out her Internet provider had a problem, so their Internet didn’t work. She was confused because when she opened her browser, Chrome, the page indicating a connection error with the little dinosaur game showed instead of the usual Google startpage. She just completely mispronounced “Google.”)

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