Giving The Gift Of Confusion
(I am the customer in this story. It’s the 26th of December, and I’m calling customer support for an online retailer.)
Me: “Yeah, you see, I recently received this package from you guys but I didn’t ask for it.”
Support: “Did you check or buy on our website recently?”
Me: “Actually, yes, I’ve bought a few things, just not this one. It’s a ship for one to mount and paint, you know? I don’t remember buying that.”
Support: “Did you receive some unexpected payment in your card?”
Me: “No, not, at all. Maybe it’s somebody else’s. Maybe somebody bought it and by some sort of mistake it came to me and now they’re waiting for it.”
Support: “Is your name on the package? Is it addressed to you?”
Me: “Yes, yes, of course it is. I wouldn’t have taken it otherwise.”
Support: “Sir, maybe it’s a gift from someone?”
Me: “…”
Support: “Sir?”
Me: “Uh… yeah, that makes sense. A gift. Of course. Thanks for your help.”
Support: “Thanks for calling and Merry Christmas, sir.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.