Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Giving The BS-ometer A Real Workout

, , , , , | Right | October 25, 2018

(I work for a debt collection agency. We collect on behalf of other companies who are having no luck. Some of the most common debts we collect are old credit card balances and outstanding gym memberships. It does not matter whether you stop going – if you’re locked into a contract, you have to pay for however long you signed up for, whether you go or not. I’ve heard every excuse in the book. The worst one I ever got was this:)

Me: “Are you calling to make a payment?”

Customer: “I’m going to tell you what I keep telling [Gym]: I’m not paying!”

Me: “Our clients are looking to take legal action if your account cannot be resolved. May I ask why you aren’t paying?”

Customer: “Because they let paedophiles into that gym! I told them I wanted out because I didn’t want to go to a gym full of paedophiles!”

Me: “One moment, sir. I’m going to check the notes our client gave us.”

(I check the notes. The gym in question is members-only, and only accepts members over 18. In the UK, you are no longer a minor at 18; you are classed as a legal adult. The notes left by our client show that he has indeed been disputing the outstanding balance with the client and demanding early release from his contract, but his reasons were not accepted because: a) if there were a registered sex offender attending the gym, they still have the right to use the gym, especially as there are no children there; they are only barred from places with children, such as schools, b) the customer has refused at every opportunity to point out who all these “sex offenders” are, and c) the customer started doing this after six months, and had only attended the gym three times, all of those times in the first month.)

Me: “I’m sorry, sir, but as our client has told you on multiple occasions, that is not a valid reason to cancel your membership. If you have reason to believe these sex offenders are picking up children near the gym, or using the premises for illegal activities, you should report it to the police; however, they are legally allowed to use the gym. The debt stands, and you are liable for the remaining balance.”

(The man continued rambling about all the paedophiles in the gym, telling me I was enabling them and that I must be a paedophile myself because I was taking their side. I advised the customer of his options, and of the consequences if he didn’t take them, and when he continued to call me a paedophile, I terminated the call. A few days later a complaint came in. The customer tried to get me fired because he claimed I was a paedophile. This complaint was never upheld because the call was recorded and I could prove he was lying. This didn’t stop him from trying to report me, the company I worked for, and the gym to the police. Nothing ever came of that, either.)

Question of the Week

Have you ever served a bad customer who got what they deserved?

I have a story to share!