Giving Them Room For Doubt

, , , , | Right | February 12, 2018

(A man calls in and asks to be transferred to a guest’s room, which I oblige since he has the name of the guest. Ten minutes or so later, I recognize the same man’s voice, calling for the same room, and I transfer him again. Finally, he calls for a third time not a minute later.)

Caller: “I want to talk to [Guest].”

Me: “Okay, sir. I’ll transfer you…”

Caller: “No, no one is answering.”

Me: “Maybe he is out of his room.”

Caller: “What do you mean, he is out of his room? Did you see him?”

Me: “No, I did not see him, but—”

Caller: “He just checked in a few minutes ago.”

Me: “Maybe he decided to go to a restaurant, or to the bar, or just out for fresh air?”

Caller: *pause* “People do that?”

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