Giving Them Room For Doubt
(A man calls in and asks to be transferred to a guest’s room, which I oblige since he has the name of the guest. Ten minutes or so later, I recognize the same man’s voice, calling for the same room, and I transfer him again. Finally, he calls for a third time not a minute later.)
Caller: “I want to talk to [Guest].”
Me: “Okay, sir. I’ll transfer you…”
Caller: “No, no one is answering.”
Me: “Maybe he is out of his room.”
Caller: “What do you mean, he is out of his room? Did you see him?”
Me: “No, I did not see him, but—”
Caller: “He just checked in a few minutes ago.”
Me: “Maybe he decided to go to a restaurant, or to the bar, or just out for fresh air?”
Caller: *pause* “People do that?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.