Giving Marriage A Bad Name
Medical Office | Right
| January 9, 2014
Customer: “Hi. I’d like to set up an appointment.”
Me: “Okay. Can I have your last name?”
Customer: It’s [Name] or it might be [Other Name]. I just changed my name.”
Me: “Oh, congratulations!”
Customer: “Actually, I changed back to my maiden name.”
Me: “Oh! Oops… Congratulations?”
Question of the Week
Have you ever served a bad customer who got what they deserved?
