Giving Her A Little Flight
(It is eight am on Thanksgiving morning, and I am at the airport to fly to my mom’s home in Michigan. This is my second flight with this airline. The last time, I had money on a card to pay for my luggage, but they said they only took cash. I go up to the ticket counter.)
Me: “Hello! I have a nine am flight to Detroit.”
Worker: “All right, your luggage fee comes up to $50. How would you like to pay for that?”
(I put my cash on the counter and smile.)
Worker: “I’m sorry, but we only take credit or debit cards. Do you want to bill this to the card you purchased your flight with?”
Me: “But the last time they said I needed to pay in cash. I put money on the card specifically for the ticket. All I can do is pay in cash!”
Worker: “It’s fine. Just go. Happy Thanksgiving!”
(I tried to give her the cash multiple times, but she couldn’t accept it. To that worker, I am so very sorry for the mix-up, but because of your kindness I made it home in time to spend Thanksgiving with my family, and I will be eternally grateful for your kindness!)
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Have you ever served a bad customer who got what they deserved?