Giving Customer Service A Bad Name, Part 3
Restaurant | Working
| November 6, 2012
Employee: “May I have your name for your order?”
Me: “Jing.”
Employee: “Excuse me?”
Me: “Jing. J-I-N-G.”
Employee: “What the h*** is that?!”
Me: “I’m Chinese. My parents never gave me an English name.”
Employee: “That won’t do. You are in America. Give me an English name.”
Me: “What?”
Employee: “For God’s sake, just give me an English name!”
Me: “Fine, Jenny.”
Employee: “That’s much better!”
(When I spoke to the manager, it turned out the employee had been warned previously for the same racist behavior. Thankfully, she was fired.)
Question of the Week
Tell us about a customer who got caught in a lie!
