Giving Customer Service A Bad Name, Part 3
Restaurant | Working
| November 6, 2012
Employee: “May I have your name for your order?”
Me: “Jing.”
Employee: “Excuse me?”
Me: “Jing. J-I-N-G.”
Employee: “What the h*** is that?!”
Me: “I’m Chinese. My parents never gave me an English name.”
Employee: “That won’t do. You are in America. Give me an English name.”
Me: “What?”
Employee: “For God’s sake, just give me an English name!”
Me: “Fine, Jenny.”
Employee: “That’s much better!”
(When I spoke to the manager, it turned out the employee had been warned previously for the same racist behavior. Thankfully, she was fired.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
