Giving A Serious Address To The Address
(I am calling for a replacement gift card through a popular credit card company. The agent on the phone seems pleasant enough…)
Agent: “May I please have your address?”
Me: *gives address*
Agent: “Do I add ‘th’ to the end of the number on the street?”
Me: “Um, I guess.”
Agent: “Do I abbreviate street to ‘St’ or do I spell out ‘street?'”
Me: “You can just abbreviate.”
Agent: “And it’s north, as in the direction ‘north?'”
Me: “Yes.”
Agent: “Do I put a comma after the city in which you reside?”
(This goes on for several minutes, instructing her on how to add an address. I was a bit baffled the whole time but at least she was pleasant.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.