Giving You The 411 On Your Scam
(I work as a telephone operator. We have routing and billing issues where if an operator transfers a customer to directory we are unable to bill the call, so when we get a call requesting transfer we will instruct the customer to dial 411. This weakness is quickly discovered by customers, and we get many requests for transfer, which we are to refuse and give dialing instructions, instead.)
Customer: “I want to be transferred to directory.”
Me: “Please hang up and dial 411 for directory assistance.”
Customer: “114?” *obviously engaging in social engineering*
Me: “411, sir.”
Customer: “144?”
Me: “Actually, sir, there is not much point in you calling directory, anyway.”
Customer: “Why do you say that?”
Me: “They will give you a seven-digit number. You seem to be unable to get a three-digit number correct.”
Customer: “F*** you!” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
