Gives New Meaning To ‘Phone Bill’, Part 2
(A customer calls in to a bank call center.)
Customer: “I need to make a deposit.”
Me: “I can certainly help you with that deposit. What do we need to deposit? Cash, check, money order?”
Customer: “I need to deposit money.”
Me: “What type of deposit? There are different ways to make a deposit depending on what you need to deposit.”
Customer: “I need to deposit cash.”
Me: “I can find you the closest ATM so you can make your cash deposit.”
Customer: “You mean I have to go somewhere to make the deposit?”
Me: “Yes, if you are depositing cash.”
Customer: “Well, can’t I just deposit it over the phone?!”
Me: No, I’m sorry. There is not a way to deposit cash over the phone.”
Customer: “What kind of service is this?” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
