Give This Re-Ticket A Redo
(I work in the stock room at a discount retailer, where name-brand items come in individually and everything is individually priced. I am putting out some new purses when a customer approaches me.)
Customer: “Excuse me. There is no price tag on this purse. How much is it?”
Me: “Oh, that is strange. Let me see if I can find another one for you.”
(The customer motions to a purse of the same brand and print but a different body, labeled $50.)
Me: “This one is very similar, but it is a little bigger; let me see if I can find one of the same size.”
(I walk through the aisle for a moment and find one of a closer size, labeled $2 lower.)
Me: “I found one a little closer; how about I re-ticket this for you for $48?”
Customer: “But this one is $50.”
Me: “Yes, but with how the pricing structure works here, I think this purse is the lower price.”
Customer: *getting huffy* “But you’re just guessing!”
Me: *confused* “Would you like me to re-ticket it at this purse’s price of $50?”
Customer: “No!”
Me: “So, would you like this purse at $48?”
Customer: *glares at me* “No.”
Me: “Okay, then?”
(I walked away from him to re-ticket the purse. The kicker is that when I scanned both purses, they popped out sale tickets! If he had just been nice, he could have gotten a good deal.)
Question of the Week
Have you ever served a bad customer who got what they deserved?