Give This Re-Ticket A Redo

, , , , , | Right | March 14, 2019

(I work in the stock room at a discount retailer, where name-brand items come in individually and everything is individually priced. I am putting out some new purses when a customer approaches me.)

Customer: “Excuse me. There is no price tag on this purse. How much is it?”

Me: “Oh, that is strange. Let me see if I can find another one for you.”

(The customer motions to a purse of the same brand and print but a different body, labeled $50.)

Me: “This one is very similar, but it is a little bigger; let me see if I can find one of the same size.”

(I walk through the aisle for a moment and find one of a closer size, labeled $2 lower.)

Me: “I found one a little closer; how about I re-ticket this for you for $48?”

Customer: “But this one is $50.”

Me: “Yes, but with how the pricing structure works here, I think this purse is the lower price.”

Customer: *getting huffy* “But you’re just guessing!”

Me: *confused* “Would you like me to re-ticket it at this purse’s price of $50?”

Customer: “No!”

Me: “So, would you like this purse at $48?”

Customer: *glares at me* “No.”

Me: “Okay, then?”

(I walked away from him to re-ticket the purse. The kicker is that when I scanned both purses, they popped out sale tickets! If he had just been nice, he could have gotten a good deal.)

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