Give This Customer A Cupcake
(A young woman walks into our vet’s office with a German Shepherd.)
Me: “Good afternoon, ma’am. Do you have an appointment?”
Lady: “Yes, my name is [Lady] and this is Cupcake.”
Me: “I see he is here for his rabies and distemper shots.”
Lady: “That’s correct.”
Me: “I don’t want to sound condescending, but the distemper shot won’t make him nicer.”
Lady: “Oh, I know that… Do people actually believe that?”
(I’m a little shocked by this.)
Me: “Unfortunately, you’re one of the few people I’ve met that hasn’t said, ‘When will it make my pet nicer?’”
Lady: “I’m sorry you guys have to deal with knuckleheads like that.”
Me: “It’s okay. Every job has its risks.”
(I wish I could’ve given her a discount. I found out later that she is a service dog trainer. My niece is blind, and Cupcake became her service dog after she learned how to use a cane.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.