Give Them An Inch And They’ll Want To Drive Miles

, , , | Right | December 5, 2018

(An employee and I work at a truck rental location, and every so often customers come in asking for the wrong size truck. On this day the employee chooses to give the customer what they asked for.)

Customer: *walks up to counter where employee is standing* “I’d like to rent one of your 15-inch trucks.”

Employee: *with a puzzled look on his face* “I’m sorry?”

Customer: “What aren’t you understanding? I want to rent a 15-inch truck!”

Employee: *looks over at me before reaching for the toy truck on the sale rack behind us* “Okay, sir. That is one 15-inch truck. That’ll be $10.55. Would you like to pay cash or card?

Customer: *visibly frustrated while others in the lobby giggle a little* “You think you’re funny, boy? That not what I said!”

Employee: “Yes, sir, it was. You asked for a 15-inch truck. If you are looking to rent a 15-foot truck, I’d be more than happy to help you with that, as well.”

Customer: *looks confused, then finally puts it together*

(The next day the manager called stating the employee had a complaint against him. The manager laughed and asked if the customer got the truck. The employee stated he got them both.)

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