Give Them An Inch And They’ll Take A While

| Right | January 26, 2016

(I am serving a customer with curtain fabric.)

Me: “Do you know how much you need?”

Customer: “Yes, I measured it.” *peers at our set into the counter ruler* “But I didn’t use one like that; mine was different. That’s hard; mine was soft.”

Me: “You would have used a t—”

Customer: *talking over the top of me* “Yes, mine was different. It was longer, too. Will there be a difference because yours is shorter than mine? I’m sure it was longer. I think it was longer. Do you think it will make difference?”

Me: “Did you use a tape measure?”

Customer: “A what? I’m not sure what you mean”

Me: *holding up a tape measure* “Did you use something like this?”

Customer: “Yes, that was it, but mine was longer than this ruler. I’m sure it was longer”

Me: “Tape measures are a metre and a half long. Our ruler is only a metre.”

Customer: “Oh, that’s why. I was worried.”

Me: “So what was the measurement?”

Customer: “It was [measurement].”

Me: “Is that in centimetres or inches?”

Customer: “Is there a difference?”

Me: *mental face palm, holding tape measure* “This side is centimetres and the other is inches. Which side did you use?”

Customer: “Oh, the smaller one. I am sure I used the smaller one…”

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