Give Them An Inch And They’ll Just Be Confused
(I work for a salon furniture company and this customer has called in asking about the width of an item.)
Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you today?”
Customer: “Hi, I was calling about [Item]. What is the width? It says 46.5″ but how long is that exactly?”
Me: “The width is as listed. The 46.5 inch measurement is correct.”
Customer: “Yeah, but how long is that? How long is 46.5 inches? How long is that exactly?”
Me: “It is exactly 46.5 inches, sir. That is the exact measurement.”
Customer: “No, how long is that exactly? Like I know is says 46.5 but how long is that??”
Me: “It is just under 4 feet, sir.”
Customer: “Cool, that is all I needed to know. Could have said that the first time.”
Question of the Week
Have you ever served a bad customer who got what they deserved?