Give No Credit To The Cashiers

, , , | Right | April 11, 2018

(It has always been company policy that without a receipt the store can only refund the customer with store credit. The management in our store is particularly unwavering about this, since we have had quite a few shoplifters try to return stolen high-price items for cash. Customers will occasionally get upset with this policy and cause a scene. I am passing by the register where a new hire is dealing with one such customer. It is only her second week, and she is clearly overwhelmed.)

Me: “What seems to be the problem?”

Coworker: “She’s trying to return this item without a receipt. I’ve told her that we can only give her store credit for it.”

Customer: *angrily* “So, what? You’re not going to give me my money back?”

Me: “Without a receipt, I’m afraid we can only give it back to you as store credit. It’s just corporate policy.”

Customer: “So, then, I can’t return this and get my money back? That’s ridiculous!”

Me: *seeing that this isn’t going anywhere* “Let me double-check with my manager.”

(I step into the [empty] office, wait five seconds, and then come back out.)

Me: “Unfortunately, they said the same thing: we can only accept the return for store credit or as part of an exchange.”

Customer: *calmly* “All right. I guess I’ll just take the store credit.”

(The rest of the transaction goes smoothly and the customer leaves.)

Me: *to my coworker* “They always assume the cashiers are lying to them.”

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