Give Me Your (Less Than) Two Cents
Customer: “I’d like to buy some [wine] but I can’t find it.”
I look it up.
Me: “We don’t have it in stock, but we can order it for you. It’ll be between £11 and £13.”
Customer: “Okay, thank you.”
I take her information. It ends up being £12 when it comes in. The lady is irate when she picks it up.
Customer: “I was told it would be £11.99!”
Me: “All of our wine and spirits have pence in multiples of twenty-five — so £5.25, £5.50, £5.75, etc. Nobody said £11.99, and nobody would ever say £11.99.”
She blew a gasket and spent a good ten minutes going off at me, calling me a liar, insulting me and my job, and telling me she’d never buy from us again. Then, she paid and left, making all sorts of threats. Shocker, she continued to buy from us.
Question of the Week
Have you ever served a bad customer who got what they deserved?
