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Give Me A Little Credit!

, , , , , , | Working | July 5, 2021

I am standing in the checkout lane at a popular makeup store. There are several checkout counters open, including a “credit and debit card” only lane. I am called to the counter to checkout.

Employee: “Are you paying with a credit or debit card?”

I place my two items on the counter. I am purchasing an eyeliner for myself and a gift card for a friend.

Me: “Yes, I am paying with a debit card.”

Employee: “Okay. Do you want to sign up for a store credit card?”

Me: “No, thank you.”

The employee scans my eyeliner and then scans the gift card. The employee suddenly looks very angry.

Employee: “What are you trying to do?”

I am extremely taken aback and confused by the question. 

Me: “What?”

Employee: “What are you trying to do with this gift card?!”

I have no idea why the employee has changed from relatively pleasant to practically yelling at me.

Me: “I want to add $50 to the gift card.” 

I think this is a very clear request, but the employee looks at me with suspicion.

Employee: “You didn’t say that.”

At this point, I’ve only been at the counter for a minute. After the employee’s question about the store credit card, there hasn’t been time for me to say anything about the gift card. I’m also wondering why they didn’t just ask instead of yelling at me. But, at this point, I just want the transaction to be over.

Me: “Okay, sorry. I want to add $50.”

The employee continues to look at me as if I am trying to trick them. 

Employee: “I thought you were trying to pay with the gift card.”

Me: “No, this is the credit and debit card only lane. I am paying with a debit card.”

Employee: “Well, some people think that they can pay with a gift card in this lane.”

For the third time…

Me: “Okay, but I am not paying with a gift card. I am buying it.”

The employee grumbled but completed the transaction, still glaring at me. I left as quickly as possible. 

I’m not entirely sure what the employee’s problem was that day, but I think they thought I was trying to steal the makeup with a bad gift card.

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