Give Me A Break! Seriously!

I work at a retail department store. Our main inventory is clothes, but we do have a few snacks and candies at the front by the registers for customers to purchase. I was covering someone’s break at customer service the other day when a man walked up to me with a HALF-EATEN KitKat bar.

Customer: “This was stale.”

I was confused for a moment because I wasn’t even sure we could do returns on foodstuffs, so I called my manager really quickly to ask.

Manager: “Yeah, of course, you can give him a refund.”

Me: *To the customer* “Do you have the receipt?”

Customer: “No.”

Me: “Do you have the card it was purchased with?”

Customer: “No.”

Me: “All right, then. To do a non-receipted return, I’ll need your ID. Your total refund will be $1.72.”

Customer: *Grumbling* “All of this for a dollar?”

I almost died about then. You’re the one who wants to return it, sir! It is a hassle for pretty much no money, but you ate half and came to me and wanted to return it; you’re creating the hassle! Just eat the rest of the candy and be on your way if you’re that frustrated!

I ended up just giving him cash, and he didn’t give me too hard of a time, but man, I was in disbelief.