Give Them An Inch And They’ll Take A Smile

, , , , , , | Right | January 16, 2018

(I work in a small pet store in London. I’m the manager, so I have a fair amount of discretion when it comes to keeping customers happy. A semi-regular comes in with a broken water bottle that she wants to return.)

Customer: “See here? It’s just snapped, and I only bought it recently. Here’s the receipt.”

Me: “That should be absolutely fine. I actually have some bottles coming in tomorrow and we can do a direct swap.”

(I look at the receipt and see that it’s from two months ago.)

Me: “Oh, I’m terribly sorry, but you bought this in May and our returns policy only extends to 30 days.”

Customer: *suddenly turning nasty* “But it’s not like I used it every day! And you can see it’s snapped; that’s clearly a factory error!”

Me: “I’m sorry, ma’am.”

Customer: *screeching now and heading out the door* “That’s fine; you’ll just never see me again. I’ll never shop here again!”

Me: *panicking slightly* “It’s fine, ma’am; I’m sure I can make an exception in your case!”

Customer: *all smiles again* “Oh, fantastic! Right, so, I’ll see you tomorrow! Bye!”

(She left, leaving me totally surprised by her complete turn around. I looked down at the receipt again and realized it was not even for the same d*** product! Bullied and conned by a little old lady in one transaction!)

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