Give Them Credit For Trying Again, And Again, And Again

, , , , , , | Working | August 14, 2017

(I stop at a local department store to pickup up some jeans for my daughter. While I am usually sympathetic to clerks/cashiers promoting their store branch credit cards and customer programs, this clerk was a little overzealous and ultimately cost the store a sale.)

Clerk: “Will you be using [Store] credit card to pay for these?”

Me: “No.”

Clerk: “Do you have a [Store] credit card?”

Me: “Sorry, I don’t.”

Clerk: “Oh, well, it’ll only take a few minutes to sign you up. You’ll save an additional 20% on today’s purchase, and you’ll get weekly coupons—”

Me: “Sorry, not interested. Please just ring my purchases up.”

Clerk: “But, you really need to sign up for this card. Don’t you want to save an additional 20% off today?”

Me: “No. Either ring up my purchases or find someone who can.”

Clerk: “But you’re missing out on an additional 20% off today. What if I could get you your total order for free today? Would that work?”

(There was about $120 in merchandise sitting on the counter.)

Me: “You are not listening to me. I do not want a [Store] credit card.”

Clerk: *beginning to ring up order* “You’d turn down free stuff? You must have bad credit or something. Cause everyone wants to save money? Can I at least have an email address so I can sign you up for our customer rewards program?”

Me: “No. You know what? Just cancel my order.”

(The whole time this exchange was going on, a shift leader was no more than five feet going through the returns rack. I could tell she was listening to the conversation, but she made no attempt to intervene. I went home and then proceeded to order everything I was going to buy in-store online.)

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