Gin & Tonic For The Soul

, , , , | Right | June 7, 2021

I work in the billing department of a mobile phone provider.

Me: “Good evening, how can I help?”

Customer: “Can I pay a bill, please?”

He is the clearest-spoken human being I have ever heard. He is an elderly man with an upper-class English accent. He sounds like an aristocrat.

Me: “Certainly. Can I have your name?”

Customer: “I am Lord [Customer], the Seventh Baron [Town].”

Me: “Thank you. Let me bring up your details.”

His address is an old aristocratic mansion in an affluent area.

Me: “How would you like to pay?”

Customer: “Credit card, please.”

The payment clears.

Me: “Thank you, sir. Can I help you with anything else?”

Customer: “Yes, one large gin and tonic, please.”

I am laughing. I have had customers pull my leg before, but an aristocrat? It was totally unexpected compared to the standard behaviour of many wealthy customers.

Me: “Sure, I’ll see what I can do about that. Have a great weekend!”

Customer: “Only if you do, too!”

I amended his next bill and added a surcharge: “£0.00 — gin & tonic, per customer’s request, [date]”.

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