Gift Cards Causes Troubles Before Christmas Too…

, , , | Right | December 23, 2018

(It’s the day before Christmas Eve at a popular entertainment store at the local mall. I’m working a register, and our main servers are down. A transaction that would normally take seconds is taking me upwards of five to ten minutes. We are also unable to use or sell our store gift cards. A lady comes up to me with a handful of DVDs. I ring them up as usual, but when it comes time to pay, she hands me a [Store] gift card.)

Me: “I’m so sorry, ma’am, but our servers are down. We are unable to accept [Store] gift cards until we can get them fixed! I can accept other gift cards or credit cards.”

Customer: “But I came here specifically to use this gift card! You have to accept it!”

Me: “I would love to do that for you, ma’am, but there is nothing I can do until our servers are fixed. They should be up and running by tomorrow, so if you would like to have us hold them and use your gift card then, we can certainly do that!”

Customer: “No, I want to use my gift card today!”

(This goes on for a while, and a line has begun to form behind her because it’s close to Christmas and our store is packed.)

Me: “Ma’am, I can’t use your gift card, so please either leave your items on hold or choose a different payment method.”

Customer: “Fine! If I can’t use my gift card, then I guess I don’t want them!”

(She then stormed out of the store, leaving a pile of DVDs on my counter that I had to go put away later while racing back and forth to the register.)

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