The Gift Card That Keeps On Giving, Part 7

, , , , | Right | February 14, 2018

(I am cashiering at my store, where we have a rewards program for cardholders.)

Me: “Hi there. Find everything all right today?”

Customer: “Yes, thank you!”

(As I scan the first item, she looks confused.)

Customer: “That shirt was supposed to be 50% off.”

(When we scan items into the computer, it will automatically take off any discounts that we are currently offering, and the item is showing up as full price.)

Me: “Okay, let me just go to where it’s hanging and take a look at the signage to confirm that.”

(I realize the sign we have is a little misleading, so I decide to give her 50% off, anyway, and scan the next item, which also appears at full price.)

Customer: “That one is 60% off.”

(My manager is watching and goes to check the sign.)

Me: “Sorry, looks like that one is just going to be full price today.”

Customer: “But the sign says it’s 60% off.”

Manager: “I’m sure the 60% off sign is for the shirts that are hanging directly underneath it, and not the one you have here, which was hanging several feet away.”

Customer: “Oh, okay, I guess. Also, can I use my rewards?”

Me: *glad she’s not making a fuss about the discount* “Sure! Just let me scan in the coupon for you.”

(When I scan it in, an error message pops up and tells me that the rewards code has already been used in a previous online order.)

Me: “Sorry, the computer is telling me you actually already used this reward.”

Customer: “But I didn’t use it. I didn’t buy anything with it.”

Me: “Well, the computer shows that it was used with an online order. Does that ring a bell?”

Customer: “No! I didn’t use it! I never made any online order!”

Manager: *annoyed at this point* “If you want to use the reward, you’re going to have to call our customer service line and dispute with them that you never used the code. There’s no way for us to just take the rewards money off of your purchase because you said you didn’t use it. Our computer tells us that the code was used.”

Customer: *also highly annoyed with us* “Fine. I’ll call them.” *pays for items and leaves, complaining to her friends that she never used the code*

Me: *to manager* “Yeah, the computer was definitely lying to me, and she was telling the truth. Not like she could have possibly forgotten she used the code.”

Related:
The Gift Card That Keeps On Giving, Part 6
The Gift Card That Keeps On Giving, Part 5
The Gift Card That Keeps On Giving, Part 4

1 Thumbs
349
VOTES