Gift Card And Ye Shall Receive
(I’ve just finished a week of cashier training for a large retail store. This is my first customer.)
Me: “Hello, how are you?”
Customer: “At the end, I have a gift card I want to use. Is that cool?”
Me: “Sure thing!” *rings up her items* “Your total is $10.97.”
Customer: “There’s no way that’s my total.”
Me: “Pardon?”
Customer: “I said I had a gift card. Add it now.”
Me: “Maybe I’m misunderstanding… did you want to purchase one and add money to it?”
Customer: “No! I want to use my gift card to pay for my s***!”
Me: *slightly panicking* “I apologize. May I swipe it for you?”
Customer: “Ugh! No! I don’t have it here with me!”
Me: “Ma’am, you need to have it with—”
Customer: *throws hands up in the air* “Forget it! I’ll go somewhere where they know what they’re doing!” *leaves without paying for anything*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
