Gift Barred
(A guest orders her ticket and pulls out her wallet.)
Customer: “Oh, I have a gift card!”
(The guest holds out white plastic card with our logo on it.)
Me: “This is an employee swipe card. We use them for signing in and out at the beginning and end of a shift.”
Customer: “Oh.”
Me: “Where did you get this?”
Customer: “I found it.”
(The guest is about to return the card to her wallet.)
Me: “I’m going to need to hold on to that…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.