Ghastly Miscommunications

, , , , , , , | Working | September 17, 2020

One vacation, we arrived at our hotel to find out that they had way overbooked their property and had “walked” dozens of guests to another property owned by the same property group on the other side of the city. We weren’t happy but we rolled with it. 

Unfortunately, this required us to contact all of our tour excursions and have them reallocate our pickup points to be closer to our new hotel. For the most part, this went well, but one company had some issues.

We walked to the pickup point at another nearby hotel for a nighttime tour, and we waited. No one arrived. As this occurred in the pre-smartphone, pre-international roaming cell phone era, we asked the hotel there if we could use their phone to call the tour company, but they did not answer the phone since it was outside of daytime business hours.  

Fortunately, the hotel had an awesome concierge who was familiar with the tour company, and even though we were not guests at his hotel, he tracked down the dispatcher for the company and assured us that we would be picked up soon. He was correct, and shortly a minibus with two other ladies on board arrived along with a harried-looking driver. The only problem was that we weren’t on his schedule, and while we had booked the ghost walk tour, the other two ladies had booked a pub crawl. The tour company had apparently never put the tour we booked onto their roster, and they had never told us when we contacted them about the new hotel or contacted us on the new number we gave them.

So, with the cooperation of his four passengers, the tour guide commenced to go completely off-script and concocted an ad-hoc haunted pub crawl. The tour actually turned out really well in the end thanks to the awesome tour guide, but I’ll never book another tour through that booking company — nor have I ever booked with the original hotel group again.

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