Getting Your Priorities Straight
Editors' Choice, Emergency Services, Hotel, Impossible Demands, Taxis/Rideshares | Right
| March 25, 2008
(A guest approaches the hotel front desk.)
Guest: “Um, hi… it looks like there was a pretty bad accident right down the street there…”
Me: “Oh okay, I’ll call 911.”
Guest: “It looks like a cab and a bus.”
Me: “Okay, thank you.” *picks up the phone*
Guest: What are you doing?
Me: “Calling 911.”
Guest: “Look, a lot of people have cell phones, I’m sure it’s fine. What I’m concerned about is that I think that was my cab.”
Me: “…?”
Guest: “SO ARE YOU GOING TO CALL ME A CAB OR NOT?!”
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Tell us your story about a customer who couldn't understand the most simple concept.
