Getting To The Sauce Of The Problem, Part 4
I have worked in this pizza place for years, and sometimes I look in on my coworkers to make sure they’re doing things right. During just such a time, I watch my coworker bag his delivery before I leave with my own. When I get back first, I happen to be right next to the phone when that driver’s delivery calls in.
Me: “Thanks for calling your local [Pizza Place]. This is [My Name]; how can I help you?”
Customer: “Your driver forgot my sauce! This always happens with you guys!”
Me: “Are you sure, ma’am? I thought—”
Customer: “OF COURSE, I’M SURE!”
Me: “Okay, ma’am, I’m terribly sorry. Were there supposed to be more than three? I don’t see anything on my computer for more than that.”
Customer: “No, there were none! That’s why I’m calling. You guys always do this to me!”
Me: “None? Ma’am, not to change the subject, but did you also get a drink?”
Customer: “Yes, and?”
Me: “It came in a bag, right? Did you look in the bag?”
Customer: “Of course, I did!”
Me: “I am so sorry, but for my sake, would you please double-check the bag? I did watch [Driver] put them there.”
Customer: *Long-suffering sigh* “Fine.”
I hear some plastic crinkling.
Customer: “Oh, here they are.”
Me: “I’m happy you got your sauces, ma’am. Anything else I can do?”
Customer: “No. Thank you.” *Click*
Related:
Getting To The Sauce Of The Problem, Part 3
Getting To The Sauce Of The Problem, Part 2
Getting To The Sauce Of The Problem
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.