Getting To The Root Of The Entitlement Problem, Part 2
It’s a few months into the lockdown and we are currently only doing curbside and, as dog grooming is not currently allowed in our state, we cannot allow people to use our dog bathing stations. Our stations are private rooms with a stainless-steel tub plumbed into our on-demand hot water, definitely not designed to be moved around. I get a phone call from a woman wanting to bathe her dog.
Customer: “I want to bathe my dog and cannot get in anywhere!”
Me: “Sorry, but all grooming is closed down in the state, and that includes our self-serve wash stations. Unfortunately, we have to wait until restrictions are lifted.”
Customer: “That’s so stupid! I need to wash my dog. Just drag the tub outside so I can use it.”
Me: “Sorry, no, we can’t do that.”
Customer: “UGH!”
She hung up, muttering, “Why the h*** not?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
